CITIS team won the competition for the best app in the national digital public services with their Decision Support Tool OTT for Estonian Unemployment Insurance Fund!
The OTT user is an adviser to the unemployment fund who, with the help of OTT, can save time in analyzing the client's situation, differentiate the scope of counseling according to the client's need for help and thus offer a better service to the unemployed client. OTT integrates the output of the machine learning model into the daily work process, i.e. summarizes voluminous data operatively and makes an easy-to-use summary of each client for the advisor. In addition, when planning his work, the advisor can use a daily updated overview of his entire client portfolio based on the assessments provided by OTT. You can read more in Estonian here: https://medium.com/digiriik/eesti-parim-avaliku-sektori-digiteenus-on-haigekassa-tervishoiu-otsustustugi-8b720ae87f3