Earlier this spring, ECePS Junior Research Fellow Biao He co-authored and published an article in Transforming Government: People, Processes and Policy. With more and more public services now becoming available through digital means, attention is being given by international bodies and national governments to make digital public services available to all, including to people with disabilities and senior citizens. Most public services are however delivered by municipal governments, and it is up to these governments to implement inclusive electronic public services.
In his study, Biao focused on China, where an aging population and a large number of people with disabilities pose considerable challenges to public service delivery. In the article, Biao and his co-authors analyse the processes of organizational change that making services available to all requires in the unique and complicated Chinese political and bureaucratic syste. Based on unique data gathered during intensive field work in China. Biao analysed how municipality’s local cadres engaged in intraorganizational and interorganizational capacity building to go beyond what was required. With this study and its detailed analysis of implementation processes, Biao contributes to an ongoing conversation in the literature on how organizational change and digital public service delivery are intrinsically linked, and what it takes to deliver inclusive digital public services.
For a full text, please consult - https://dspace.ut.ee/items/d2521a0f-0dba-4c8f-97d0-f200c612a8e0
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